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Decision In Principle – 6 hours |
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New applications will be acknowledge on the day of receipt |
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A request for all outstanding information will be emailed within 48 hours of receipt of the application. |
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All outstanding information will be chased every 3 working days |
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All incoming post will be actioned within 24 hours of receipt |
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We will advise you when the case has been submitted to the lender and of the expected timescale to offer. |
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We will chase the lender every 2 working days for the outstanding offer.
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All offers will be faxed/emailed to you |
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Once the offer has been issued the completions team will call you to discuss any outstanding mortgage conditions. |
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All telephone calls/emails will be responded to within 2 hours |
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Automated email update sent every 5 days |
